At Jeweluksh, we offer a hassle-free 7-day exchange policy. Please note that we do not offer refunds or returns - only exchanges for equal or higher value items.
Exchange your item within 7 days from delivery date
Simple exchange process with dedicated support
All exchanges are quality checked before approval
We do not offer refunds or returns. We only provide exchanges for equal or higher value items.
At Jeweluksh Jewels Private Limited ("Jeweluksh"), we offer a 7-day exchange policy, giving you the option to exchange your item within 7 (seven) days from the date of delivery. However, for a missing product, you have to report us within 24 hours.
Please note that our exchange facility applies only to purchases made through our official website: https://Jeweluksh.co
Upon receiving the Jeweluksh products, record a complete unboxing video so that if there is any issue with the products like missing product / damaged product / wrong product etc., it will become easier for our team to review the exchange request and take further steps.
To ensure a smooth exchange process, please note that your jewellery must meet the following conditions:
* Exchange processing time is 7-10 business days from the date we receive your original item and approve the exchange request.
The products need to be self-shipped to Jeweluksh office in Mumbai. The shipping cost is to be borne by customer for exchanges. Please put the product in its original packaging and seal it well.
Make sure you bubble wrap it so that product doesn't get damaged during the transit. Ship the product to the mailing address mentioned and send us an email to info@jeweluksh.co with the courier tracking details. Without tracking number, product can't be tracked and can be lost in transit.
We will not accept exchange requests for the following:
Please note that Jeweluksh does not offer refunds or returns. We only provide exchanges for items of equal or higher value. All sales are final, and no cash refunds will be processed under any circumstances.
If you're unsure about the eligibility of your item for an exchange, feel free to reach out to our support team for guidance.